Privacy Policy

Saudi Helpline Group > Privacy Policy

INTRODUCTION

  • Helpline Groups (“Helpline Groups,” “we,” “our,” or “us”) is dedicated to safeguarding the privacy of our website visitors. This policy outlines how we handle and protect your personal information.
  • This privacy policy was last updated on May 31, 2023.
  • By using our website and agreeing to this privacy policy, you grant us permission to process your personal information as outlined in this policy.

 

COLLECTING AND STORING PERSONAL INFORMATION

  • We may collect, store, and use the following types of personal information provided by you while visiting our website at www.helplinegroups.com.
  • Information about your computer, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths.
  • Information you provide when registering or submitting forms on our website, such as your name, email address, and phone number.
  • The information generated during the use of our services, including your name, email address, and usage patterns.
  • Information included in any communications you send to us through enquiry forms or other means on our website, including the content and metadata associated with the communication.
  • Any other personal information you choose to provide to us.
  • Before disclosing another person’s personal information, you must obtain their consent for both the disclosure and processing of that information, in accordance with this policy.

 

USING YOUR PERSONAL INFORMATION

  • Personal information submitted through our website will be used for the purposes specified in this policy or on relevant pages of the website.
  • We may use your personal information to:
  • Administer our website and business.
  • Enable your use of the services available on our website.
  • Send you email notifications, reminders, and newsletters.
  • Provide information in response to your enquiries via various digital channels.
  • Handle enquiries and complaints related to our website.
  • Publish and use personal information submitted for publication on our website, in accordance with your provided permissions.

 

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

We process your personal data only with your consent, knowledge, legitimate interest, or as required or permitted by law.

 

DISCLOSING PERSONAL INFORMATION

  • We may disclose your personal information to our employees, officers, advisers, agents, and group companies as reasonably necessary for the purposes stated in this policy.
  • To ensure adequate protection of your personal data, we have implemented Standard Contractual Clauses with our Group Companies to ensure their treatment of your personal data aligns with regional data protection laws.
  • We may disclose your personal information in the following circumstances:
    1. If required by law.
    2. To establish, exercise, or defend our legal rights, including sharing information with others for fraud prevention and reducing credit risk.
    3. In the event of a sale or potential sale of our business or assets.
    4. If we reasonably believe a court or competent authority would likely order disclosure of that personal information.
    5. We will not provide your personal information to third parties except as provided in this policy.

INTERNATIONAL DATA TRANSFERS

  • Information we collect may be stored, processed, and transferred between countries where we operate, in accordance with this policy.
  • To ensure adequate protection of information, we have implemented Standard Contractual Clauses with third parties to align their treatment of your personal data with regional data protection laws.
  • Personal information you publish on our website may be accessible worldwide via the internet. We cannot prevent its use or misuse by others.
  • By using our website, you expressly agree to the described transfers of personal information.

 

RETAINING PERSONAL INFORMATION

  • We retain personal information in accordance with our data retention policies and procedures, ensuring compliance with legal obligations. Your personal information processed for any purpose will be retained until you request its removal.
  • Notwithstanding the above, we will retain documents (including electronic documents) containing personal data if required by law, relevant to ongoing or prospective legal proceedings, or necessary to establish, exercise, or defend our legal rights.

 

SECURITY OF PERSONAL INFORMATION

  • We employ reasonable technical and organizational measures to prevent the loss, misuse, or alteration of your personal information.
  • Please note that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

 

THIRD-PARTY WEBSITES

Our website may contain hyperlinks to third-party websites. We do not have control over and are not responsible for the privacy policies and practices of these third parties.

 

COOKIES

  • Our website uses cookies.
  • A cookie is a file containing an identifier that is sent by a web server to a web browser and stored by the browser. The identifier is sent back to the server each time the browser requests a page.
  • For more details on how we use cookies, please refer to our Cookie Policy, available at https://helplinegroups.com/privacy-policy

 

UPDATES OR CHANGES TO THE PRIVACY POLICY

This Privacy Policy may be amended periodically without prior notice to reflect changes in our online information practices. Revised versions will be posted on our website, and the “last updated” date at the top of the policy will be revised. We encourage you to periodically review this Policy.

 

HOW TO CONTACT US

If you have any questions or need clarification regarding our website usage policy, please contact our customer team at customercare@helplinegroups.com.